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Refund policy
Returns and Refunds Policy
At Love Your Spot, we're dedicated to providing our customers with premium, personalized photo prints that capture the essence of your favourite outdoor spot. We stand behind the quality of our products and want you to be fully satisfied with your purchase. Here's our straightforward returns policy to ensure a smooth experience:
Returns & Exchanges
- Eligibility: Returns or exchanges are eligible within 30 days of receipt.
- Condition: Products returned must be in their original condition—unused, undamaged, and in their original packaging.
- Bespoke Items: Due to the nature of our products, returns or exchanges are only accepted if the product is defective or if we have made an error in sending out the incorrect print.
Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at info@loveyourspot.ie. Provide your order number, the reason for the return/exchange, and any photos (if applicable) for defective or incorrect items.
- Authorization: Our team will review your request and provide you with instructions for returning your item.
- Shipping: Please pack the item securely and include any forms provided by our customer service team. Ship the item back to us using the instructions provided. Note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
- Inspection: Once we receive your return, our team will inspect the item(s) and process your return or exchange.
Refunds
- Processing: Approved refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item.
- Shipping Costs: Original shipping costs are non-refundable, except in cases of defective or incorrect items.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@loveyourspot.ie with your order number and a description of the issue. We will prioritize resolving such matters swiftly, including covering any return shipping costs.
Thank you for choosing Love Your Spot. We’re here to help make your shopping experience enjoyable. Contact us if you have questions or need further assistance with your return.